In order for us to maintain high quality and provide all customers with a safe and well-planned treatment, it is very important that you arrive on time for your booked appointment.
Many of our treatments are relatively short, sometimes only 10–20 minutes long, while the calendar is booked in fixed time blocks. This means that even minor delays quickly affect the entire day’s schedule and other customers’ booked appointments. We therefore have very limited opportunities to “make up” lost time in the event of a late arrival.
We do not have a reception or waiting room staff on site, and the therapist therefore usually works directly with ongoing treatments. If you are delayed, you must therefore send a text message to your booked therapist as soon as possible.
In the event of a late arrival, the treatment time may need to be shortened. If you arrive more than 10 minutes late the appointment can in some cases no longer be carried out and is then considered a missed visit. Billing will then be made according to the regular price list and applicable booking conditions.
Thank you for showing consideration for both the therapist’s time and other customers’ booked treatments.
Our booking conditions
We fully understand that things can sometimes happen and that you may need to cancel your appointment at short notice. At the same time, each booked treatment time is reserved exclusively for you and we plan our staff, equipment and the entire day’s schedule based on the bookings in the calendar.
When an appointment is cancelled late or not used, we often do not have the opportunity to fill it with another client, especially since many of our treatments are short and the schedule is carefully planned in fixed time blocks. This means that the therapist is still booked for the time and that the clinic still has its regular overhead costs, even though the treatment is not carried out.
For this reason, we need to charge according to our booking terms in the event of late cancellations, missed visits or significant delays. This allows us to continue to offer high quality, fair booking opportunities and well-planned treatments for all our clients.
We really appreciate your understanding and respect for both the therapist’s time and other clients’ ability to get a booked appointment.